Where is Teecaake based?
Teecaake is based in Manchester, England. All the artwork including my journals are designed and shipped from within the UK.
When will my order be shipped?
All in-stock orders will be shipped within 2 working days. If it’s a custom journal, please allow up to a week for me to get it done as they take time and I may have other journals in line to do.
Will I receive a shipping notification?
You will be emailed once your order is in the post.
Will I my order be tracked?
In order to keep shipping fees to a minimum, I use Royal Mail International Standard which doesn’t include tracking.
Will proof of postage be provided?
I do not offer proof of postage as standard, however this information can be provided upon request.
When will my order arrive?
For UK orders Royal Mail First Class is used, which means your items should be with you the day after shipping (excluding Sundays).
For everywhere else Royal Mail International Standard is used, meaning the delivery times are 3-5 working days for Europe & 5-7 working days for everywhere else. However, note that international shipping may sometimes be unpredictable and take longer. I normally say allow 2 weeks for any orders to come through to your post as a maximum.
My order hasn’t arrived, what should I do?
Firstly, check whether the estimated delivery time has surpassed from the day you receive your shipping notification. If this is the case, contact firstname.lastname@example.org. Sometimes orders get lost in the post and end up at your door a little later than expected. Alternatively, if you are unable to wait, you are at liberty to ask for a refund or for the order to be re-sent (unless it’s a custom journal, in which case a refund is the only option).
If I commission a drawing and ask for it to be sent to me, do I get the original drawing?
Unfortunately, I don’t send any of my original illustrations unless it is a custom journal. I will be emailing you a HQ version of the scanned drawing as well a print of your choice of size.
Can I refund my t-shirt or custom jacket if I don’t want it anymore?
Refunds for all clothing items are unavailable.